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• Oracle

  • Implementing an Oracle Hyperion system in 3 weeks - it can be done

    An Oracle Hyperion system implementation in three weeks? Yes, it can be done. Read this story about how communications firm Neustar was able to implement Hyperion in just three weeks and gain efficiencies in the process.

  • Las Vegas expands its Oracle business intelligence horizons for better government transparency

    The city of Las Vegas underwent a three-year Oracle business intelligence project to bring more data to its employees and the public. The city's IT manager explains how it happened.

  • Midmarket companies find JD Edwards upgrades a good fit

    At some point, your JD Edwards shop will have to decide whether to switch to a different product, upgrade or stay where you are. Learn what two other organizations did when working through JD Edwards upgrades.

• Data Management

  • As data demands speed up, information management tools pave road ahead

    New research shows data virtualization, data governance and master data management initiatives provide higher levels of satisfaction with data quality and data integration.

  • Bank of America IT exec: EIM drivers key to shaping project plans

    Enterprise information management programs should be molded around clear business objectives, says a senior information architect at Bank of America.

  • In-memory database caching helps AltEgo bring online avatars to life

    In-memory database caching technology is helping gamers take charge of their online identities.

• CRM

  • Call center agents’ behavior should be focus -- not clunky metrics

    A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.

  • Health care reform catalyst for customer service improvements

    Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers

  • Mobile CRM apps aim to connect smartphones, contact centers

    Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers.

• SAP

  • SuccessFactors now leading SAP cloud strategy, but questions remain

    SAP has placed a huge bet on a new executive “born in the cloud” and on a company that will now guide both companies’ roadmap for existing products.

  • SAP tells of a future built on in-memory, mobile, and cloud

    SAP outlined its cloud strategy at the SapphireNow conference in Orlando. Are customers genuinely interested, or is it just SAP hype?

  • Spinnaker to fight Rimini Street for third-party SAP support market

    It was only a matter of time before SAP third-party support and maintenance provider Rimini Street had some competition from other vendors. That time has come.

• Business Analytics

  • To glean value from ‘big data’ projects, it may take more than Hadoop

    Organizations will have to push beyond storage requirements and basic business intelligence tools to exploit big data, according to a Gartner analyst.

  • On the go the way to go? Answer lies with building mobile BI business case

    According to a recent Gartner survey, mobile technology is the second most important priority for CIOs in 2012, but building the business case is easier said than done.

  • Basic vs. complex: Companies walk the line on analytics best practices

    Businesses looking to build effective business intelligence and analytics programs have to toe the line between focusing on the basics and using new technology to build more complex BI systems.

• SQL Server

  • More T-SQL statements in SQL Server 2012 you need to know about

    In this second article of a two-part series on new T-SQL statements, expert Serdar Yegulalp reviews command changes to sequencing, date values and more.

  • Three new T-SQL commands in SQL Server 2012 to make your life easier

    Each release of SQL Server brings changes to Transact SQL. In this tip, expert Serdar Yegulalp gives a walkthrough of tweaks like WITH RESULT SETS for renaming columns and THROW for catching errors.

  • Configuring SSRS the easy way

    Demystify the SQL Server Reporting Services (SSRS) configuration process. Get an overview of this tool and guidelines for how to set up each screen in SSRS from industry professional Roman Rehak.

• Content Management

  • Cimarex picks Accellion enterprise collaboration platform over SharePoint

    Cimarex Energy replaced its SharePoint system with Accellion’s enterprise collaboration platform for secure mobile file sharing and uses it to recruit graduate geology students.

  • Paper originals still needed when using a document management system?

    Get expert advice on whether it’s necessary to keep paper or other forms of original materials once a company implements an electronic document management system.

  • Out with old: Effective records management begins with losing useless data

    An effective records management program is one that not only knows what to keep – but which expired data can be removed to save time and money, said consultant Randolph Kahn.

• Financial Applications

  • SaaS HR, mobile analytics upends workforce management software market

    Nucleus Research names Ceridian, ADP among top performers and finds threats to legacy leader Kronos.

  • Basic planning, data cleansing seen as crucial to HR system integration

    Save time and money by establishing human resources processes and scrubbing data before embarking on a project to integrate systems, industry watchers say.

  • SaaS HCM growing, but some prefer customization of on-premises HCM

    As more companies consider taking human capital management to the cloud, analysts say the on-site version also has its benefits.

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