DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO provides the vehicle for this.
EBOOK:
This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.
WHITE PAPER:
Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers.
WHITE PAPER:
This white paper highlights a voice recognition solution that enables physicians to describe their diagnoses more accurately and enhance the collaborative relationship between themselves, documentation specialists, other clinical staff and HIM pros.
CASE STUDY:
This exclusive case study discusses how a multi-location auction company utilized an SIP solution that enabled them to capitalize on their investments in data and voice communications and maximize the performance of their IP.
WHITE PAPER:
Access this resource for insight into creating an effective communications infrastructure today, facing challenges such as maintaining service quality, managing data security, and protecting employee privacy.
WHITE PAPER:
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client.
WHITE PAPER:
This case study take an in-depth look at how one manufacturing company was able to enhance their Microsoft Lync and SharePoint solutions to improve user experience and cut travel costs.