Customer Relations White Papers

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Customer Relations White Papers (View All Report Types)

Digital Clarity Group — Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers. Posted: 03 Mar 2015 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

The Adobe EchoSign advantage for media and entertainment sponsored by Adobe EchoSign WHITE PAPER: Access this white paper for information about e-signatures in the media sector. Posted: 23 Feb 2015 \| Published: 23 Feb 2015 TOPICS: Compliance Best Practices \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices

Making Sense of the Chaos: Measuring The Influence of Social Media sponsored by IBM WHITE PAPER: In this white paper, find out how, with the right tools in place, today's marketers can understand the value social media provides as a marketing channel and, in coordination with other channels, drive conversions and, ultimately, revenue. Posted: 02 Mar 2014 \| Published: 30 Jun 2013 TOPICS: CRM \| Customer Data Management \| Customer Interaction Services \| Marketing \| Social Computing \| Social Networking

Loss from Legacy Call Center Infrastructure sponsored by Genesys WHITE PAPER: Is your legacy call center infrastructure limiting your organization's ability to increase efficiencies, reduce costs, and raise productivity? What's the true cost of a legacy call center? Answer these questions now by consulting this exclusive infographic. Posted: 04 Sep 2013 \| Published: 04 Sep 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Omnichannel Shoppers Trendagram sponsored by Hewlett-Packard Enterprise WHITE PAPER: This brief infographic takes a by-the-numbers look at omnichannel shopping trends, customer expectations, and the key opportunities that are emerging for retailers. Posted: 18 Dec 2013 \| Published: 31 Aug 2013 TOPICS: Channel Management \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| eCommerce \| eCommerce Services \| Online Shopping \| Retail Channels \| Retail Trade Industry

Why Advocacy Matters to Grocers: Surveyed Consumers Give Retailers Food for Thought sponsored by IBM WHITE PAPER: Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers. Posted: 14 May 2008 \| Published: 01 Sep 2007 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Profiles \| Customer Satisfaction \| Customer Service Best Practices \| Data Centers \| Demographic Profiles \| Food and Beverage Industry \| Retail Channels \| Retail Trade Industry \| Supply Chains

Nine Essentials of Online Opinion Monitoring sponsored by Crimson Hexagon WHITE PAPER: Access this white paper to learn nine essentials to online opinion marketing. Posted: 26 Sep 2011 \| Published: 26 Sep 2011 TOPICS: Analytic Applications Software \| Business Intelligence \| Content Management \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Marketing

Infor Epiphany Customer Interaction Hub sponsored by Infor WHITE PAPER: Check out this resource to learn about a customer interaction hub - a comprehensive infrastructure that stores and presents all customer interactions in an organized way, empowering you will a the information you need to form lifelong customer relationships. Posted: 26 Jul 2013 \| Published: 26 Jul 2013 TOPICS: CRM \| CRM Analytics \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Data Analytics

Continuous Customer Dialogues sponsored by Infor WHITE PAPER: The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper. Posted: 24 Nov 2010 \| Published: 24 Nov 2010 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Service

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center sponsored by Avaya WHITE PAPER: This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. Posted: 19 Jun 2013 \| Published: 31 Dec 2012 TOPICS: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM \| Mobile Device Management