Call Centre Management Multimedia

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Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Modernize Your B2B Platform sponsored by IBM WEBCAST: The best-in-class companies invest in modern B2B platforms to meet business priorities. Don't fall behind. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Vident Health: More Than the Sum of its Parts sponsored by McAfee, Inc. VIDEO: Find out how Vident Health overcame alert overload and enabled an innovative, patient-focused environment. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Symantec + Blue Coat: Defining the Future of Cybersecurity sponsored by Hewlett-Packard Enterprise VIDEO: Doug Colson details how the security solutions vendor is partnering to meet the challenges of advanced threats and more. Posted: 22 Dec 2016 \| Premiered: 22 Dec 2016 TOPICS: IT Management

Your Path to a Mature AppSec Program sponsored by Veracode, Inc. WEBCAST: This webcast outlines the steps most of Veracode's customers take to develop a mature application security program and provides more information on mature AppSec programs. Posted: 17 Jan 2018 \| Premiered: Jan 17, 2018 TOPICS: IT Management

Fulfilling the Promise of Omnichannel Retailing sponsored by IBM WEBCAST: Synchronize the consumer experience with the back-end operations through modernized B2B integration. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Defeat the Grey sponsored by McAfee, Inc. VIDEO: Find out how to cut through mountains of grey to actionable information that improves response time and efficiency. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Driving Strategic Value With B2B Integration Services sponsored by IBM WEBCAST: Interested in an additional $3 million in revenue and over 300% ROI? Learn how to achieve these numbers. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management