AI/ML-powered Medicare Advantage benefit design
sponsored by ZS
WEBCAST:
The competitive Medicare Advantage (MA) market is growing rapidly, and health plans are under pressure to differentiate themselves. One way to do this is by designing a benefits package that meets the evolving needs of MA customers.
Posted: 07 May 2024 | Premiered: May 7, 2024
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Case study: How ProActive's personal service supports SME success
sponsored by Fasthosts
PODCAST:
To discover how small and medium enterprises (SMEs) can improve their network management, check out this episode of Fasthosts ProActive’s podcast “Spill the IT.”
Posted: 10 May 2024 | Premiered: May 10, 2024
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Question Time
sponsored by ServiceNow
VIDEO:
Tune in to this Question Time short video to hear from AI experts regarding the need-to-know questions about generative AI investments for IT.
Posted: 13 Apr 2024 | Premiered: 13 Apr 2024
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From Complexity to Confidence The Smart Approach to Testing Smart Devices
sponsored by Qualitest Group
WEBCAST:
To unlock insights about Smart testing for Smart devices, check out this webcast featuring Head of the Phygital (IoT) Testing Center of Excellence at Qualitest, Balaji Ponnada.
Posted: 17 Apr 2024 | Premiered: Apr 17, 2024
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Transform Work with Business Agility
sponsored by ServiceNow
VIDEO:
To learn how to develop and support a scalable investment strategy for digital product development, check out this video by ServiceNow.
Posted: 19 Apr 2024 | Premiered: 19 Apr 2024
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Akeneo Video 2
sponsored by Akeneo
WEBCAST:
The frustrations of finding the right product or service across hundreds of options is a shared experience for many in any industry, but especially in B2C environments. Learn why product experience strategy is the essential first step to omni-channel CX and digital commerce domination in this webinar.
Posted: 04 May 2024 | Premiered: May 4, 2024
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All resources sponsored by Akeneo
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Customer Service Insights in the GenAI Era
sponsored by ServiceNow
WEBCAST:
To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
Posted: 16 May 2024 | Premiered: Apr 16, 2024
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Beyond the Return Policy
sponsored by Akeneo
WEBCAST:
Return policies can be a costly expense for any e-commerce business. Just the cost of retrieving, shipping, processing and restocking returns can be up to 66% of the price of a product. Thankfully, there are some innovative strategies you can use to decrease return receipts and increase revenue. Watch this short, on-demand webinar to learn more.
Posted: 14 May 2024 | Premiered: May 14, 2024
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All resources sponsored by Akeneo
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Putting People First
sponsored by ServiceNow
VIDEO:
While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
Posted: 18 Apr 2024 | Premiered: 18 Apr 2024
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FortiClient Fights Agent Sprawl with Unmatched Coverage
sponsored by Fortinet, Inc.
WEBCAST:
In today's intricate cybersecurity landscape, combating the proliferation of disparate agents is paramount. Join this insightful webinar wherein Fortinet addresses this challenge with its unified agent solution, FortiClient. Designed to simplify and
Posted: 17 May 2024 | Premiered: May 17, 2024
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