Customer Call Center Management Multimedia

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Customer Call Center Management Multimedia (View All Report Types)

Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Importance of B2B Integration sponsored by IBM VIDEOCAST: IDC analyst Chandana Gopal explains why the LOB is critical in helping create a modernized B2B architecture. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

The ROI of AppSec: Getting your Money's Worth from Your AppSec Program sponsored by Veracode, Inc. VIDEO: This video will take a look at the real costs of fixing vulnerabilities and how to maximize the ROI of your application security program. Posted: 17 Jan 2018 \| Premiered: 17 Jan 2018 TOPICS: IT Management

Minimize Risk and Strengthen Compliance in Data Exchange sponsored by IBM WEBCAST: Are your files secured and reliable? Overcome security and compliance concerns with managed file transfer technology. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Transform Your Data With a Single Solution sponsored by IBM WEBCAST: Avoid increase costs and delayed projects. Learn how to deploy a single transformation solution across your enterprise. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Fulfilling the Promise of Omnichannel Retailing sponsored by IBM WEBCAST: Synchronize the consumer experience with the back-end operations through modernized B2B integration. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

Make Your Data More Valuable with Real-Time Analytics sponsored by IBM WEBCAST: Gain an understanding of real-time analytics and learn how to derive maximum benefit from your most valuable data. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management

Defeat the Grey sponsored by McAfee, Inc. VIDEO: Find out how to cut through mountains of grey to actionable information that improves response time and efficiency. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management